Privacy Policy

This Privacy Policy explains any areas of our website which may affect your privacy and personal details, how they are processed, collected, managed and stored, and how your rights under the UK GDPR (General Data Protection Regulation) are protected.

1: Information we collect

We may collect personal information from you in order to fulfil your service requests. This includes email addresses, your name, postal address and contact numbers. Any personal information used is for the operation and fulfilment of a service requested by you.

Under the Data Protection Act 2018 and the UK GDPR, you have the right to review any personal information provided to us at any time. This includes reviewing it for correctness, requesting correction of errors, asking that it is not used to contact you, asking that it is deleted from our records, and opting out of communication.

We do not store credit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.

2: Keeping your information secure

Our website is protected using HTTPS and SSL technology, so any data you provide to us is as secure as it can be. We are fully aware of our responsibilities regarding data under the Data Protection Act 2018 and the UK GDPR.

If we ask an external organisation to provide a service for us, we will always make sure they have appropriate security measures in place.

3: Cookies

This website may use cookies to improve the overall experience of our users. In accordance with legislation and where necessary, this website ensures you have the ability to accept and disable the use of cookies.

3.1: What are cookies

Cookies are pieces of information sent from a website to your device while you are viewing a site. They may be used by companies to provide a more personalised experience, for statistical purposes, or for advertising. The use of cookies is standard practice across the internet.

Cookies can be either ‘persistent’ or ‘session’ cookies. A persistent cookie is stored by a browser and remains valid until its set expiry date, unless deleted by the user before then. A session cookie expires at the end of your visit, once the browser has been closed.

As there are links to external sites, please be aware of the possible use of cookies on those sites. Where applicable, they should use a cookie control system that lets you give or deny permission for cookies.

3.2: What we use cookies for

We may use cookies for a number of reasons, including:

To provide a more interactive and personal user experience
For statistical purposes
To show adverts that you may be interested in and control how often you see them

Please note that disabling cookies may affect how a site works.

3.3: Cookies used by service providers

Third-party companies providing a service for us or our website may use cookies, which may be stored on your device when you visit our website.

Google Analytics is used to analyse the use of our website. Information about website use is gathered via cookies and used to create reports about how our website is used. For more, see Google’s privacy policy.

3.4: Disabling cookies

If you would like to disable cookies, you can do this from your internet browser’s settings. Once you click an external link, this Privacy Policy no longer applies.

4: Social media profiles

We may use official profiles on social media channels. Please verify the legitimacy of any profile claiming to be our company before interacting with it. Our social media profiles will never ask for passwords or personal details.

If we provide a social media service for you, please read the privacy policy of that service. The social media businesses we interact with include Facebook, Instagram, X (Twitter) and Pinterest.

5: External web links

This website contains links to external websites. We are not responsible for the privacy practices or content of those sites. When you leave this website, please read the privacy policy of each website that collects personal data. This Privacy Policy applies only to information collected by us.

6: Spam policy

We are strongly against spam. We only contact customers when they have asked to receive communication, or when we need to update you about services you have requested from us.

7: Other privacy notices

We retain personal information for the period necessary to fulfil the services requested, unless a longer retention period is permitted or required by law.

If you have any questions about our Privacy Policy, please contact us. We may revise this Privacy Policy from time to time, and any changes will be posted on this page and take effect immediately. By continuing as a client with us, you agree to the revised Privacy Policy.

This Privacy Policy was last revised in April 2018.